Data Protection Policy


The Zimmer Group (responsible organization: Zimmer GmbH, Im Salmenkopf 5, 77866 Rheinau) places great importance on the protection of your personal information and your right to privacy. Observing and complying with the regulations governing protection of personal information and data security are a matter of course with us. We designate any information that is specific to you as a person, such as your greeting, first name, last name, address, telephone number, fax number, e-mail address, IP address, etc., as personal information. We want to let you know when we collect any of your personal information and how we use it.

If you have any questions or concerns regarding data security, please contact the data security officer by e-mail at or by mail at Datenschutzbeauftragter [Data Security Officer], Zimmer GmbH, Im Salmenkopf 5, 77866 Rheinau.

Collecting and processing data

When you provide us with your personal information, you are agreeing to allow your data to be collected, processed, and used in accordance with this data privacy policy. This may be done in any of the following ways:

Website access

Each instance you access our website and each instance you call up data stored on the website is logged. This logging is done for internal system-related purposes. The following information is logged: date and time of call-up, URL called up, protocol used for calling it up (e.g., http/1.1), origin, i.e., which site the call-up originates from (e.g., Google), and the user agent of the individual calling it up (browser information, e-mail client, etc.). For security reasons, the IP address is also logged. This log can only be accessed in the event of security breaches for the purpose of criminal prosecution, and the length of time this data is retained is 10 weeks. No user profiles specific to individuals are generated!

Transmission of information

Contact form

When you contact us through our website, we collect a variety of personal information when you use our contact form. The mandatory fields we require to be able to reasonably handle your inquiry with the least amount of your data are: first name, last name, company, company address (street, city), your e-mail address, telephone number for questions, and the message itself. Providing the sales tax ID for your company is voluntary, as is any other additional information, such as a callback request or your fax number. Lastly, you confirm via a ReCaptcha field that you are a person, so that we can block botnet or automated inquiries to protect against spam. This information provided by you causes an application with temporary storage to generate an unencrypted e-mail that you send to us by pressing Send. Please note that the e-mail is unencrypted, so we ask that you not provide any confidential data or information in this way.

File upload

A link to the secure on-line portal Fileshare is provided in the service area for sending files to us. You must provide your e-mail address and first and last name when logging in. The purpose of this is so we can contact you in order to route your inquiry within our company.

In the next window, you can select files from your system/PC and upload them.

Once the matter for which they were uploaded has been dealt with, all of the data is deleted, barring any legal reason not to do so.

In the Services area, you will also find more information on contact information for repair services and returns, a product finder, and a download area. You are not required to provide any information here.


Websites use elements called "cookies" in many places. A cookie is a data element that a website sends to your browser for storage on your system as a marker for identifying your system. Cookies are often used only to measure the usage (number of visitors and length of a visit) and effectiveness (topics the visitor is most interested in) of a website and to simplify the navigation or usage, and are not as such linked to personal information. However, they can also be used to personalize the website experience for a known user. In this case, it is possible to create a user relationship by assigning profile information or user settings. Over time, this information provides valuable insights that help us improve the user experience on a website.

Cookies are generally classified as either session cookies or permanent cookies. Session cookies allow you to browse the website efficiently by logging your path through the individual web pages so that you are not prompted to re-enter information entered earlier during the same visit on the website in question. Session cookies are stored in temporary memory and deleted as soon as the web browser is closed. Permanent cookies, on the other hand, store user settings for the current visit and for future visits to the website. They are stored on your hard drive and remain in effect when you restart your browser. For example, we use permanent cookies to record your choice of language and your selected country.

Since you need required (most basic website functions) and functional (analysis of website use to improve service) cookies to be able to use some of the functions of our website, we recommend that you not generally disable them in your browser settings. If your browser allows blocking of third-party cookies (called marketing cookies or targeting cookies, for displaying advertising and following your trail on the Internet), doing so will not impair the functionality of our website.


Use of web analysis programs

Google Analytics

This website uses Google Analytics, a web analysis service of Google Inc. (“Google”). Google Analytics uses “cookies”, text files that are stored on your computer and that make it possible to analyze how you use the website. The information generated by the cookie about how you use this website is generally transferred to a Google server in the USA and stored there. If IP anonymization is activated on this website, however, your IP address will be truncated by Google within the member states of the European Union or in other countries that are signatories to the European Economic Area Agreement. Only in exceptional cases will your full IP address be transmitted to a Google server in the USA and truncated there. Google will use this information on behalf of the operator of the website to analyze your use of the website, to compile reports on website activity, and to perform other services associated with the use of the website and Internet usage for the website operator. The IP address transmitted by your browser for the purpose of Google Analytics will not be merged with other data by Google. You can prevent cookies from being stored by changing the corresponding setting in your browser; however, please note that you may not be able to fully use all of the functions of this website in that case. You can also prevent the collection by Google of data generated by the cookie (including your IP address) related to your use of the website and prevent Google from processing it by downloading and installing the browser plugin available at the following link:

You can prevent the collection of data by Google Analytics by clicking on the following link. An opt-out cookie will be set that will prevent any further collection of your information when you visit this website:

Deactivate Google Analytics

For more information on terms of use and data security, visit or Please note that the code "gat._anonymizeIp();" has been added to the Google Analytics on this website in order to ensure that the collection of IP addresses is anonymized ("IP masking").

Source: Google Analytics Terms and Conditions


Products and services from WiredMinds AG, Stuttgart branch, Immenhofer Str. 21, 70180 Stuttgart ( are used on this website for marketing and optimization purposes. Data is collected, processed, and stored for this purpose and used to create user profiles using a pseudonym. Wherever possible and reasonable, these user profiles are completely anonymized. Cookies may be used for this purpose. Cookies are small text files that are stored by the visitor's browser and used to recognize the Internet browser. The collected information, which can also include personal information, is transmitted to WiredMinds or collected directly by WiredMinds. WiredMinds may use information shared on web pages during visits to create anonymized user profiles. The information gathered in this way is not used to personally identify the user of this website without the explicit permission of the user in question and is not merged with personal information about the bearer of the pseudonym. In cases where IP addresses are collected, they are anonymized immediately after they are collected by deleting the last number block. This makes it impossible to trace it back to the individual. You can object to the collection, processing, and storage of your information at any time from that point on by clicking on the link below.

The tool is designed so that the IP address is used only to identify the company by comparing it with a database. As soon as it is possible to successfully assign it to a company, the IP address is anonymized by deleting the last two number blocks. This makes any association to individual persons impossible. If no assignment can be made to a company based on the company database, then the information is deleted immediately.

This procedure has been vetted by the Bavarian state authorities. Given that no complete IP addresses are stored and that the identification of the company does not constitute personal information as defined under the Data Protection Act, this process is consistent with the current Data Protection Act.

Use of web-based services

Google Maps

This website uses the product Google Maps from Google Inc. to display maps. By using this website, you are agreeing to the collection, processing, and use of data automatically collected by Google Inc., its representatives and third parties. The terms of service for Google Maps can be found at Google Maps Terms of Service (

If you object to this, you can deactivate it using the display settings manager (


Use of social media plugins

YouTube plugin

Our website uses the video platform YouTube, which is operated by YouTube LLC, 901 Cherry Ave. San Bruno, CA 94066, USA ("YouTube"). YouTube is a platform that enables the replay of audio and video files. When you call up a page from our Internet presence, the YouTube player embedded in it establishes a connection to YouTube in order to provide the technical transmission of the video or audio file. When establishing the connection to YouTube, data is transmitted to YouTube. Please note that we have no knowledge of the contents of the transmitted data or how it is used by YouTube. Please see the YouTube websites for information regarding how your information is handled by YouTube and your rights and setting options for protecting your privacy in this regard.

Xing plugin

This website contains programs (plugins) for the social network. These are operated by Xing AG, Gänsemarkt 43, D-20354 Hamburg. The plugins can be identified in our Internet presence by the Xing logo. When visiting one of our web sites containing one of these plugins, your browser establishes a direct connection with the Xing servers, via which the contents of the plugin are then transmitted to your browser and embedded by it in the website being displayed. This informs Xing that you have visited our website. If you are logged in to your personal user account with Xing when you are visiting our website, Xing can associate the website visit to that account. Interacting with plugins, i.e., pressing the Xing button, causes the corresponding information to be transmitted from your browser directly to Xing and stored there.

Please see the Xing privacy policy terms and conditions for the purpose and scope of the data collection and how this data is further processed and used by Xing, along with your rights and setting options for protecting your privacy in this regard:

If you do not want Twitter to collect information about you via our Internet presence, you must log out of Twitter before visiting our site. You can avoid transmission of your IP address by not accessing our websites.


Miscellaneous information

We do not use any kind of automated processing that could lead to automated decision-making/profiling regarding you personally.

Use and disclosure of personal information

If you have provided us with personal information, we will use it only to respond to your inquiries, for technical administration and, provided you given your permission, for our marketing. Your personal information will not be disclosed or otherwise transmitted to third parties unless doing so is required to fulfill an agreement (particularly communication of order information to suppliers), for billing purposes, if we are required to do so by law, or if you have given your permission in advance.

You have the right to withdraw any permission you have given at any time, effective from that moment on.

Your stored personal information is deleted when you withdraw your permission for us to store it, when knowing it is no longer necessary to perform the task associated with the storage of the information, that is, the process has been completed and there are no legally binding retention periods preventing its deletion, or when storing it is not permitted for other legal reasons. In the event that your information cannot be deleted it will be precluded from further processing until any legally required retention periods have expired.

Links to other websites

On May 12, 1998, in its ruling on docket number 312 O 85/98, the Hamburg regional court ruled that by linking to a third-party Internet site, a company/person espouses the contents of that site as its own unless the company/person clearly dissociates itself/himself/herself from those linked contents. For that reason, Zimmer GmbH hereby explicitly dissociates itself from the contents of any linked websites. Zimmer GmbH has no control over the contents of the linked sites and therefore accepts no liability for their up-to-dateness, accuracy, completeness, quality and future design. The operators of those sites are solely responsible for the contents of any linked websites.

Please also note the respective data protection policies of the third parties on whose site the link lands. This data protection policy applies exclusively for the Zimmer Group Internet presence.

Right to informational self-determination

You have the right to know which information is being stored by us (right to information) and to have incorrect information corrected or deleted/blocked. We will be happy to respond to any request you may have, preferably in writing, regarding any personal information we have stored. You will receive a registered letter from us in this regard with the corresponding documents. Please understand that we are also required to verify you as the recipient, in order to protect your personal information.

If you believe that the processing of your personal information is in violation of the provisions of the General Data Protection Regulation, you have the right to contact the data protection authority with jurisdiction over your data. For Baden-Württemberg, this is:

Landesbeauftragter für den Datenschutz und die Informationsfreiheit [State Commission for Data Protection and Freedom of Information]

Address: Königstrasse 10 a, 70173 Stuttgart

Postal address: Postfach 10 29 32, 70025 Stuttgart

Tel.: 0711/615541-0, Fax: 0711/615541-15, 


Security notice

Taking every technical and organizational step possible, we make every effort to store your information in such a way so that it is not accessible to third parties. When communicating via unsecured e-mail, we cannot ensure complete data security; for this reason, we recommend that you send any confidential information through regular postal service.